Privacy Policy

Desert Nest Co respects your privacy. This Privacy Policy explains how we collect, use, and disclose personal information when you visit desertnestco.com, make a purchase, subscribe to our communications, or otherwise interact with us online.

Desert Nest Co is located at 57085 29 Palms Hwy, Yucca Valley, CA 92284. Our online store sells and ships within the United States.

Information We Collect

Depending on how you interact with us, we collect the following types of information:

• Contact information: Your name, email address, telephone number, billing address, and shipping address.

• Order information: Products purchased, transaction details, payment status, returns, exchanges, and store credit information.

• Payment information: Information needed to process your purchase through Shopify and the payment provider you select.

• Communications: Information you provide when contacting us, asking questions, or requesting assistance.

• Marketing preferences: Your email and text subscription choices, consent records, and unsubscribe requests.

• Device and website activity: Information such as your IP address, browser type, device information, and interactions with our website, collected through Shopify and technologies used on our store.

We collect information directly from you, automatically through website technologies, and from service providers involved in processing payments, fulfilling orders, and operating our store.

How We Use Your Information

We use personal information to:

• Process payments, fulfill orders, and arrange shipping.

• Provide order updates and customer service.

• Handle returns, exchanges, and store credit.

• Send promotional emails and texts when you have authorized us to do so.

• Maintain records of your communication preferences.

• Operate, troubleshoot, secure, and improve our website.

• Detect and prevent fraud or unauthorized activity.

• Maintain business records and comply with legal obligations.

How We Disclose Information

We disclose information as needed to companies that help us operate our business, including:

• Shopify, our ecommerce platform.

• Payment processors and payment services you choose at checkout.

• Shipping carriers and fulfillment service providers.

• Email and text messaging service providers.

• Website hosting, technical support, security, and other operational service providers.

• Professional advisers, such as accountants or legal advisers, where necessary.

We may also disclose information when required by law, to respond to lawful requests, to protect rights and safety, or in connection with a business transfer such as a merger or sale.

Shopify and Payment Processing

Our online store is hosted on Shopify. Shopify processes personal information to provide ecommerce services and may also process certain information for its own purposes as described in its privacy policies.

Payment information is processed by the payment service selected at checkout. Please review the applicable payment provider’s privacy notice for details about its practices.

You can learn more about Shopify’s practices at:

https://www.shopify.com/legal/privacy

Cookies and Similar Technologies

Our website uses cookies and similar technologies to support functions such as shopping carts, checkout, security, and remembering preferences.

Depending on the tools enabled on our store, these technologies may also support website analytics, measurement, or advertising. Third-party providers may collect information about your activity across websites and over time when those tools are enabled.

You can manage cookies through your browser settings and any privacy controls made available on our website. Blocking certain cookies may affect store functionality.

Promotional Emails

We send promotional emails to customers who have authorized us to receive them.

You may unsubscribe using the link in a promotional email. Unsubscribing from marketing does not prevent us from sending necessary communications about your orders, transactions, or customer service requests.

Promotional Text Messages

We send promotional text messages to customers who have opted in. Consent to promotional texts is not a condition of purchase. Message frequency varies, and message and data rates may apply.

You may opt out by replying STOP to a promotional text. Follow the instructions provided by our messaging service for additional assistance.

We use mobile numbers and text messaging consent records to administer our messaging program. We do not sell or share text messaging opt-in information or consent with third parties or affiliates for their own marketing. We may disclose it to providers that help deliver and administer our text messages, or as required by law.

Your Privacy Choices and Requests

You may contact us to ask about personal information we hold about you or request access, correction, or deletion.

Depending on where you live and the laws that apply to our business, you may have additional rights, including rights to obtain a copy of your information or opt out of certain uses or disclosures.

We will handle requests as required by applicable law. We may need to verify your identity before fulfilling a request. Some information may need to be retained for transactions, recordkeeping, fraud prevention, or legal requirements.

Where applicable law provides privacy rights, we will not discriminate against you for exercising them.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, maintaining required records, resolving disputes, and meeting legal obligations.

Retention periods depend on the type of information, its purpose, and applicable requirements.

Information Security

We use reasonable safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed completely secure.

Children’s Privacy

Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information to us, please contact us so we can review the matter and take appropriate action.

Third-Party Websites

Our website may link to websites or services operated by other companies. Their privacy practices are governed by their own policies. Please review those policies before providing personal information.

Processing Outside the United States

Although our online store sells only within the United States, Shopify and other service providers may process or store personal information in other countries.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, technology, or legal requirements. We will post the revised policy on this page and update the date above. We will provide additional notice or obtain consent when required by law.