Unworn and unwashed merchandise (excluding accessories and final sale items) can be returned WITHIN 10 DAYS of your item(s) delivery date. DNC does not offer refunds of any kind, ONLY STORE CREDIT.
See return details below:
Clothing must be free of make up, perfume, deodorant, animal hair, and any other marks or stains. All shoes must be sent back in original boxes. We will not accept shoe returns that aren't in proper packaging (no taped up shoe boxes with labels on the outside). If an item is returned to us in a non-resellable condition, it will be returned to you at your cost. All DNC tags must be attached.
Returns must be sent back to DESERT NEST CO within 10 days of your item(s) delivery date. Please ensure your package will arrive in time. If we do not receive your return within 10 days after it was delivered, it will not be accepted for store credit.
After your return is approved, you will receive a follow-up email with the return instructions and shipping address. Please make sure your return(s) includes your NAME and ORDER NUMBER when it is sent back to DNC.
RETURN SHIPPING COST:
You are responsible for paying for your own shipping cost to return your item(s) back. DESERT NEST CO does not pay for return shipping or handling costs (unless the item(s) arrived damaged or it was a mistake on our part). We strongly recommend that you send your return(s) back with a tracking number. We are not responsible for any return packages lost in transit.
Once we receive your return back, it will be processed for store credit within 3-5 business days. After your return is processed, you will receive an email with your store credit information. Store credit does not have an expiration date.
We do not offer cash or credit/debit refunds. No exceptions. Only store credit is issued.
Due to the fast selling nature of our products, we do not offer exchanges. You are welcome to return your item for store credit to use towards the same item in a different size (if it's available). Otherwise, store credit can be used towards anything else on our website and it never expires.
FINAL SALE ITEMS:
All jewelry, accessories, sale and clearance items are final sale. No exchange or store credit is given. Flash sale promotions are final sale.